Shipping and Returns Policy
Shipping Policy
The customer may select the shipping method from those available for their shipping zone. Please note that delivery times, service quality, delivery point, and cost will vary for each transportation method. The Seller ships orders to its customers via carriers. The delivery date to the customer's address depends on the availability of the chosen product and the shipping zone. Before confirming the order, the customer will be informed of estimated shipping costs and delivery times applicable to their specific order. However, both may vary depending on the specific circumstances of each order. The courier cost includes 2 delivery attempts. If the customer is not at the delivery location for the second attempt, their order will be waiting for them at the nearest courier company office. Specifically: Transportation times may be affected by extraordinary incidents in transportation and difficulties in delivering the merchandise.
The shipping cost will appear once you enter your address. The Seller reserves the right to alter shipping costs if the requested weight varies by more/less than 15% compared to the average weight mentioned. In the event of a price variation, the Seller will notify the customer by email, and the customer may choose to cancel their order without incurring any cost, neither for themselves nor for the Seller.
The reception times announced on the website are always subject to the buyer placing their order before 13:00 hours. Days and deadlines are counted as business days.
For orders selected for "in-store pickup," the customer has a maximum period of 45 days to pick up their orders from the date they were delivered to the pickup point. The customer will be aware of this situation after receiving an email notification that the order is ready for pickup at the selected point. After these 45 days, the order will be removed from the store. In these circumstances, the customer will not be able to request a new shipment of the order, nor claim a refund.
Return Policy
If you have any issues with your order, please write to us at info@badi.coffee, and we will address it within 24-48 business hours. In all cases, we will need you to describe the issue in as much detail as possible, and provide a photo of the contents of the received box and a clearly legible photo of the package label. At BADI Coffee Roasters, we roast our specialty coffees every week, ensuring a fresh and freshly roasted product. Therefore, coffees returned for any of the following reasons cannot be resold.
A refund will be issued if:
- The customer, due to an error by the courier company, does not receive the package.
- We made an error with your order.
- Upon receiving the package, it may be open due to sealing problems.
No refund will be issued in the following cases:
- Even if the product is in good condition, the customer no longer wants it.
- Due to absence during package delivery despite the various notices used by the courier company: multiple calls, SMS messages, and pickup at the central office.
- Other cases where neither the shipping company nor BADI Coffee Roasters was at fault.